FAQs

Frequently Asked Questions

What types of products does Gentourage offer?

Gentourage offers a curated selection of premium men’s grooming and fitness products. Our collection includes innovative tools designed to elevate your daily routine—from precision fitness gear like the Smart Counter Jump Rope to high-quality grooming essentials like the Executive Beard Oil.

Are the grooming products all-natural?

Yes. Our grooming products are crafted with high-quality, all-natural ingredients to ensure they are safe, effective, and gentle on your skin.

What is your return policy?

We offer a 30-day return policy. You can request a return within 30 days of receiving your order, as long as the item is unused, in its original condition, and accompanied by proof of purchase.

How do I initiate a return?

To start a return, email us at gentourageofficial@gmail.com. We’ll send you a return shipping label along with detailed instructions on how to send your item back.

What if my order is damaged or incorrect?

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately. We’ll review the issue and make it right as quickly as possible.

Are any items non-returnable?

Yes, the following items are not eligible for return:
- Perishable goods
- Custom products
- Personal care items
- Hazardous materials
- Sale items
- Gift cards

How long does it take to receive a refund?

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to complete the transaction.

Can I exchange an item?

The quickest way to exchange a product is to return the original item and place a new order after your return is accepted.

Do you offer international shipping?

At this time, we primarily serve select regions. If you're interested in international shipping, please contact us at gentourageofficial@gmail.com for details and availability.